FAQ
How can I order?
You can conveniently order in our online shop, send us an email to shop@spreewaldrabe.de or call us to place an order by phone at 03542/8933-69.
How can I cancel my order?
Cancellation of your order after completion in the online shop is only possible through us. Please contact us to process the cancellation.
I have forgotten the password to my customer account, what can I do?
Visit https://account.rabe-markt.com/, enter your email address, and follow the instructions. You will receive a code that you can use to restore your account.
If my order has already been shipped, how can I track it?
You can track the status of your order by logging into your account at https://account.rabe-markt.com/ or by using the chat in the bottom right corner of our website and selecting 'Track my order'.
Do you also deliver via DHL, Hermes or other service providers?
No, we currently only deliver with DPD.
Why didn't I receive confirmation of my order?
The confirmation email may have been blocked by your email provider. Log in to https://account.rabe-markt.com/ to view your order information.
How can I pick up my order myself?
During the ordering process in the online shop, select 'Pickup' as the shipping option.
Do you also deliver to countries outside the EU?
We ship to selected European countries. A complete list of countries we ship to can be found at https://rabe-markt.com/pages/versand.
Can I choose a payment method other than PayPal or prepayment?
Yes, we offer the following payment methods: PayPal, G Pay, Apple Pay, credit card, Klarna invoice and prepayment.
Where can I find SpreewaldRabe products in my area?
We work with many large supermarkets, including REWE, Edeka and Kaufland.
How many and how big are the cucumbers in the cans?
5.5 kg drained weight, cucumber size 75-80 mm
When do factory tours take place?
From the end of June to the end of September. This is also the time when cucumbers are processed.
What is the optimal number of jars per package to avoid breakage?
To ensure that the glasses arrive safely, we recommend the following quantities depending on the package size:
- Small package: maximum 9 large glasses
- Large package: up to 18 large or 34 small glasses
These quantities help to optimally protect the glasses during transport and minimize the risk of breakage.