Return & Refund

At Rabe Handels GmbH, we attach great importance to ensuring that your shopping experience is pleasant and satisfactory. Should it be necessary to return an order, the following steps will help you complete the process quickly and easily:

Return conditions

• According to the Distance Selling Act, you have the right to return unused and unopened goods within 14 days of receipt.
• We cover the shipping costs for returns.

Return process

1. Return request

• Please report your return by email to shop@spreewaldrabe.de with the following information:
  • your reference number
  • The items you wish to return

2. Return label

• Once we have received your request, we will email you a return label as a PDF, which you can print out and stick on the package. If you wish, we can also send you the label by post.

3. Return items

• Carefully package the items to be returned and attach the return label clearly to the package. Then send the package back to the address provided.

4. Refund

• Once we have received and inspected the return, we will refund the purchase amount to the original payment method used within 14 days.

Support and questions

If you have any questions about the return process or need further assistance, please do not hesitate to contact us. We are here to help you!